One Day Training Workshop - Call Centre Training Tricks and Techniques
One Day Training Workshop - Call Centre Training Tricks and Techniques
Pakistan Industrial Technical Assistance Center (PITAC), Lahore.
Who is this course for?
This insightful one day Call Centre Training workshop could prove enormously valuable for both Call Centre workers and business owners alike. Whether looking to develop your own professional competencies or train other members of the workforce to a more advanced level. Entrepreneurs and small business owners who conduct business by telephone may also find advanced communication skills invaluable.
KEY AREAS:
1 - Verbal Communication Techniques
2 - Who Are Your Customers?
3 - Asking the Right Questions
4 - Sales by Phone
5 - Developing a Script
6 - Negotiation Techniques
7 - Dealing with Difficult Customers
Upon Successful Completion of one Day Workshop:
Upon successful completion of our Call Centre Training Workshop, candidates may choose to pursue an extensive range of careers including: Customer Service Specialist, Customer Consultant, Customer Service Associate, Technical Support Specialist, Customer Service Agent, Client Relations Representative, Customer Relationship Manager, Call Centre Specialist, Client Service Representative.
WORKSHOP FEE: ONLY Rs.2000/.
WORKSHOP DATE & TIME: Sunday, November 11th, 2018 from 09:00 am till 3:00 pm
CAPACITY:
Limited Seats available on first come and first served basis.
For further inquiries and detail contact on the following number 0321-4772232
For Registration process contact 042-99230701
Saturday and Sunday Open
PITAC, Ministry of Industries & Production, Government of Pakistan
234-Ferozepur Road near Ichhra Canal Pul, Lahore - 54600