We seek a highly motivated and experienced trainer to develop and deliver training programs for call centre employees. The ideal candidate should be able to assess training needs, and design and deliver efficient training sessions.
Responsibilities:
Develop and deliver training programs for call centre employees to improve their customer service, communication, and problem-solving skills
Assess the training needs of call centre employees and develop training plans accordingly
Collaborate with the call centre management team to ensure that the training program meets the needs of the business
Continuously evaluate the effectiveness of the training program and make necessary adjustments
Provide coaching and feedback to call centre employees to reinforce training concepts
Develop training materials such as handouts, presentations, and assessments
Maintain up-to-date knowledge of industry trends and best practices in call centre training
Qualifications:
Masters degree in education, training, or a related field
Minimum of 3 years of experience in call centre training and development
Familiar with UAE culture
Excellent communication and interpersonal skills
Should be a native speaker of English (Prefer Europeans)
Ability to develop and deliver engaging and interactive training sessions
Strong organizational and time management skills
If you are passionate about developing and delivering training programs that help call centre employees reach their full potential, we encourage you to apply for this exciting opportunity!
Unfortunately, the job you are looking for is closed.
Careermidway.com is an effort of lofty aspirants. We voluntarily bridge seekers with employers and other career building sources.