Receptionist - Karachi, Pakistan

Job Description

Aga Khan University (AKU) was chartered in 1983 as Pakistan's first private international university. Its Faculty of Health Sciences was planned with the support of Harvard University, McGill University and McMaster University, and presently includes a Medical College and a School of Nursing, which are located together with their principal teaching site, the Aga Khan University Hospital, on an 84-acre campus in Karachi, Pakistan.
Aga Khan University, Family Medicine invites applications for Receptionist.

You will be responsible to:
schedule appointments of patients with the doctors using Outpatient Management System. Ensure smooth functioning of clinics through timely confirmations and cancellations
answer phone calls promptly and courteously, provide the required information to callers
guide patients for diagnostic tests preparation, coordination with doctors for clinical summaries, mailing of reports among others
provide appointment schedule to every doctor before clinic start time
receive cash from patients for services provided as per the fee structure
submit Daily Revenue Report to the Manager or his designate at the end of the clinic so that record of cash transactions can be maintained
create new patient medical record by acquiring complete demographic information and provide medical record card
coordinate with nursing staff for addressing day to day clinic problems
handle / resolve patient queries and problems to ensure smooth functioning of clinics.
keep customers satisfied with the services provided to them
ensures availability of all forms/ slips to be used by nurses and physicians
keeps patients files or charts neat, clean and replenished at all times for reference
control the crowd at the site by providing appropriate direction to patients and visitors while answering their queries
maintain predetermined levels of stationery and replenish stock as required
meet with the Manager on a regular basis to report clinic related problems and to seek advice
liaises with housekeeping staff for cleanliness in the site.

You should have:
a Bachelors degree from HEC recognised university
at least one year of relevant experience
cash handling skills
ability to present self as caring, courteous and polite to patients, their families, the health team and general public
good communication skills (both English and Urdu)
good public relations and interpersonal skills
ability to remain tactful, patience and calm in stressful situations
neat well-groomed appearance
ability to maintain record of official correspondence.
good computer skills
ability to perform multiple functions effectively under work pressure.

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