Reporting to the Senior Manager, Transformation Office, the prime focus of this role is to analyze business processes across the organization to ensure alignment amongst people, process and technology.
This role will be actively involved in Transformation initiatives during Electronic Health Record implementation at AKU. Throughout the EHR (Electronic Health Record) implementation the role will be responsible to standardize processes across AKU and identify areas where performance or processes can be improved to create future state processes.
This role will also be involved in change management initiatives to streamline existing processes and enable successful adoption of change.
Responsibilities:
Specifically, you will be responsible to;
Understand and document business processes in detail.
Analyze processes to determine gaps and non-value adding tasks.
Apply a structured change management approach and methodology for the people side of change resulting from IT implementations and change efforts.
Assess change impact to develop and implement change management strategies.
Collate, verify, analyze and present data from varied sources across the organization.
Reengineer processes and suggest efficient working procedures that are in line with the institutions strategic goals and objectives.
Communicate effectively with relevant stakeholders as and when required
Support the design and development of required interfaces and enhancements.
Support communication and training efforts during projects.
Ensure sustainability of change across projects which includes data analysis, reporting and frequent engagement with key process owners/stakeholders.
Requirements:
This job is well suited to people with great interpersonal and communication skills, strong report writing abilities, an aptitude for analyzing data alongside great business acumen.
Minimum Bachelors degree in Business, Accounting, Economics, Computer Science or a similar subject.
Preferably 1-3 years of experience of Process Improvement in Healthcare, Electronic Health Record Implementation and Change Management.
Experience in developing instructional and procedural documentation and delivering impactful presentations.
Knowledge of LEAN methodologies will be preferred.
Strong written and verbal communication skills.
Strong analytical skills with ability to analyze data and understand the sequence of workflows.
Ability to understand business needs and related business processes.
Proficiency in Microsoft Office applications: Excel, PowerPoint, Visio & Project.
Prior experience in process analysis, design and/or improvement will be a plus.
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