Travel Reservation Agent
Responsibilities
Plan and sell transportation, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Meet profit and sales targets
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.
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