Customer Service Manager
train, and manage customer service representatives, providing guidance and support to ensure high performance. Quality Assurance: Monitor and evaluate the quality of ...
We are looking for a Customer-oriented Service Representative.
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Send your CV via email: alfayaznaz@gmail.com
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