Customer Service Manager
train, and manage customer service representatives, providing guidance and support to ensure high performance. Quality Assurance: Monitor and evaluate the quality of ...
Looking for a Customer Service Representative
Key Responsibilities:
1. Customer Support & Communication:
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and company policies.
- Handle and resolve customer complaints professionally.
2. Problem Solving & Issue Resolution:
- Identify customer needs and provide appropriate solutions.
- Escalate complex issues to the relevant department when necessary.
- Follow up with customers to ensure their issues are resolved.
3. Order Processing & Documentation:
- Process orders, returns, and exchanges.
- Maintain accurate customer records and update databases.
- Track and report customer feedback to improve service quality.
4. Sales & Upselling (If Applicable):
- Recommend additional products or services that may benefit the customer.
- Assist with processing payments and refunds.
5. Compliance & Professionalism:
- Adhere to company policies and procedures.
- Maintain a professional and friendly attitude at all times.
- Meet performance targets, including response time and customer satisfaction ratings.
Skills & Qualifications:
- Previous experience in customer service or a related role is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work efficiently under pressure.
- Basic computer skills and familiarity with customer service software (e.g., CRM systems).
Interested candidates can send their resume to hr.zainab58@gmail.com or contact 0569372949 for more details.
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