A Customer Service Representative, or CSR, will go about as a contact, give item/administrations data, answer questions, and resolve any arising issues that our client records could look with precision and proficiency.
The best CSRs are truly eager to help clients. Theyre patient, sympathetic, and enthusiastically informative. They love to talk and figure out the worth of good relational abilities. Client support delegates can imagine their clients perspective and promoter for them when fundamental. Client input is extremely valuable, and these CSRs can suspect that for you. Critical thinking additionally falls into place without a hitch for client care trained professionals. They are sure at investigating and examine in the event that they need more data to address client questions or resolve grievances.
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
NOTE: APPLICANT MUST BE INSIDE UAE
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