Customer Service Representatives are responsible for interfacing with customers. They facilitate relationships between a company and its clients, resolve issues, help to drive sales by cross-selling and upselling, and create memorable experiences that boost brand and customer loyalty.
Customer Care Representative Tasks
Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow
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