Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services
Always maintains a positive and constructive attitude
Ensures to adhere to and implement all company policies and procedures
Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media
Responsible for maintaining and updating customer information as needed
Attempts to resolve and de-escalate any issues in a calm manner
Ensures to escalate calls or challenges to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of payments & invoices in a timely manner
Responsible for tracking call-related information for auditing and reporting purposes
Ensures to provide feedback reports on call issues related to customer issues
Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
Appropriately schedules customer appointments and follow-up
Data entry of customer details to ensure smooth work flow process.
Unfortunately, the job you are looking for is closed.
Careermidway.com is an effort of lofty aspirants. We voluntarily bridge seekers with employers and other career building sources.