We are looking for Customer service representatives to help the business develop strong relationships with its customers. Customer service representatives answer customer questions, help resolve problems and concerns, and make suggestions regarding the purchase of additional products and services. Good Arabic and English language is a must.
Job Description:
Communicating with customers about their experiences with a product or service
Providing advice on purchasing products or services
Answering client or customer questions about properly using or accessing a product or service
Taking or processing orders for a product or service
Listening to customer or client complaints or concerns and working to resolve their issues
deal directly with customers either by telephone, electronically, or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
set up new customer accounts
process orders, forms, applications, and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers accounts
keep records of customer interactions and transactions
record details of inquiries, comments,
and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
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