We are looking for Call Center Agent In Dubai to solve queries when a customer phones into a contact center.
Responsibilities
Managing large amounts of calls in a timely and effective manner
Identifying customer needs
Researching customer problems
Providing the right solutions to customers
Keeping records of all customer conversations on the call center database
And meeting targets in terms of quality of conversations
Skills
Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
Unfortunately, the job you are looking for is closed.
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