URGENT HIRING!
Answering calls from customers professionally and responding to customer inquiries and complaints.
Respond to Emails and Chats in a professional and timely manner.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Handling and resolving customer complaints on offered services.
Follow call script & etiquette.
Providing information on the services offered.
Escalating inquiries to respective departments or supervisor as & when needed.
Taking part in training and other learning opportunities to expand knowledge.
Adhering to all company policies and procedures.
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