Call Center Agent - Dubai, UAE

Job Functional Area

Job Title
Call Center Agent

Job Location

Required Gender
Male/Female

Minimum Experience
1 Year

Posted on
Oct 05, 2021

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Job Description

Looking for Call Center Agent
Answer incoming calls and respond to customers emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

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