Call Center Agent cum Sales Executive - Dubai, UAE

Job Description

Hiring a Call center Agent/sales

Key Responsibilities:
Answer incoming calls and respond to customers emails.
Provide product and service information to customers
Management and resolve customer complaints.
Research required information using available resources.
Identify and escalate issues to supervisors.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources.
Process orders, forms, and application.
Recognize, document, and alert the management team of trends in customer calls.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Complete call logs and reports.

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